Shipping policy

Exclusive Luxury is operated by GFPA LLC. We currently deliver to addresses in the United States.

Complimentary US shipping

Standard shipping is free on all US orders. Product prices are in USD. Any applicable sales tax is calculated and displayed at checkout.

Order origin and timing

Orders are fulfilled from Hong Kong. Processing takes 2 business days after an order is accepted and payment is confirmed. Estimated transit time after dispatch is 7–15 business days. The estimated total is 9–17 business days. Business days exclude weekends and public holidays. These are estimates rather than guaranteed arrival dates.

Dispatch, tracking and delays

We will send shipment information to the contact details provided with your order when it is dispatched. Tracking can take time to show the first carrier update. If we cannot dispatch within the stated processing time, we will notify you, provide an updated dispatch estimate, and offer cancellation and a prompt refund where required by law. We will obtain any consent to a delay required by applicable law.

Delivery problems

Please check your delivery address carefully before submitting an order. Contact us promptly about an incorrect address, a missing parcel, or a delivery problem. A carrier tracking result does not remove any rights you have under applicable law.

International fulfillment and import charges

Orders travel internationally from Hong Kong. The supplier/store pays applicable import duties and import taxes for delivery to the United States. You will not be asked to pay import duties or import taxes on delivery. Applicable US sales tax, if any, is shown at checkout. International fulfillment does not mean the order ships from the United States.

Contact

Email info@exclusivemanlux.com or use the store contact form. Business correspondence: GFPA LLC, 1045 Collins St, Melbourne, FL 32935, United States. This is not a return address unless we provide return instructions confirming it.