Refund policy

Change-of-mind returns

We do not offer voluntary returns, exchanges, or refunds because you changed your mind, chose a different style, or no longer want the item. Please review the product, presentation option, price, delivery estimate, and this policy before ordering.

Damaged, defective, incorrect or misdescribed items

This policy does not limit rights required by applicable law. If an item arrives damaged or defective, is not what you ordered, or materially differs from its description, contact info@exclusivemanlux.com promptly with your order number and a description of the problem. Clear photos may help us resolve the issue, but we will not require unnecessary evidence or impose a deadline that removes your legal rights.

We will provide the remedy required by applicable law, which may include a replacement, repair, or refund. When a return is required because of our error or a qualifying fault, we will provide return instructions and cover reasonable necessary return shipping costs. Do not send goods to our business address or the sender address on the parcel without receiving return instructions.

Return destination

Our return destination is Hopellar Limited, Unit 1003, 10/F, Tower 2 Silvercord, 30 Canton Road, Tsim Sha Tsui, Hong Kong. Please contact us before shipping so we can provide routing instructions and arrange any return shipping costs we are required to cover. Do not send returns to our US business correspondence address. Contacting us for instructions does not remove any mandatory legal rights.

Cancellations and orders that cannot be shipped

Contact us immediately if you need to cancel. We will confirm whether cancellation is possible before dispatch. If we cannot dispatch within the promised timeframe, we will give you the choices required by law, including cancellation and a prompt refund where applicable. We will not substitute a materially different product without your agreement.

How refunds are issued

Approved refunds are issued to the original payment method. We will tell you when a refund has been initiated; your payment provider may need additional time to post it. Refunds for unshipped goods under the FTC Mail, Internet, or Telephone Order Merchandise Rule are processed within the timeframe that rule requires. Where a full refund is legally owed, we will not replace it with store credit without your agreement.

Promotional sets

Each watch retains the amount actually paid for it after the discount allocation. Any legally required refund for a promotional item will be calculated using the price paid and applicable law. We do not deduct an invented list price for a promotional item or use the promotion to remove statutory rights.

Contact and operator

Exclusive Luxury is operated by GFPA LLC. Email: info@exclusivemanlux.com. Business correspondence: 1045 Collins St, Melbourne, FL 32935, United States. The return destination is listed above; contact us for shipping instructions.